Real estate technology company VTS has promoted Sachin Shah to the new role of chief customer officer.
Shah joined VTS in January 2022 as senior vice president of customer success. Prior to that, he served as senior vice president of customer success and support at New York-based life sciences technology company Medidata Solutions and spent 18 years at IBM.
Nick Romito, CEO of VTS, said: “In his time at VTS, Sachin has proven to be a highly valuable asset to our customers by partnering with them to drive the most value from the VTS platform and ensuring they have a best-in-class experience.
“With his extensive software, service, and technology background, as well as experience collaborating across organisation teams, Sachin will be instrumental in continuing to nurture VTS’s growth while ensuring the company is best positioned to serve the needs of our customers. He stood out as a clear choice for our new chief customer officer and was undoubtedly the best fit for the role.”
Shah added: “As I embrace my new role as chief customer officer, I look forward to not only leading the customer success team, but continuing to collaborate across the company to ensure we cohesively deliver the best experience and products possible for our customers. My job is to make customer success a multi-disciplinary sport across VTS and structure a relationship between every role and its impact on client outcomes. I look forward to continuing to be a meaningful partner to the clients we serve and helping them solve pain-points in their business through our technology.”
