Landsec has revamped its retail operating model and will now insource responsibility for its operations and supplier management.
Under its new model, Landsec’s in-house property services team will work directly with specialist facilities management partners across hard and soft services and landscaping.
Landsec said its new model would enable it to “better track performance and deliver maximum value for its brand partners”.
The announcement follows an extensive procurement process, which has resulted in new contracts awarded to Mitie for security, cleaning, front of house and waste provisions, CBRE for hard services and Nurture, who will be responsible for landscaping across Landsec’s portfolio. Landsec will formally commence its new retail operating model on 1 April 2024, with mobilisation now underway.
Bruce Findlay, managing director – retail at Landsec, said: “As we continue to deliver our strategy, this change presents a clear milestone for our business in becoming increasingly operational. The delivery of best-in-class operations provides the backbone of our locations and will differentiate a Landsec managed destination from others within our sector.
“Bringing more responsibility for the day to day running of our places means we can make sure every experience that’s created helps us attract guests from far and wide, and in turn, ensure the best brands choose us as part of their plans.”
