Families renting homes in the UK spent 1.2 million days resolving household maintenance issues last year, according to new research from Plentific.
In the ‘Experience is Everything’ report, which explored the maintenance issues impacting landlords and residents in the UK, US and Germany, 70% of British renters said they had faced household maintenance issues in the past 12 months.
Of all residents polled by Plentific, almost half (45%) said they would not be likely to recommend their homeowner or property manager to others and less than a quarter (23%) of UK residents reported receiving real-time updates on their maintenance complaints
Cem Savas, CEO of Plentific, said: “A lack of responsive maintenance-related communications from landlords and property managers has a direct impact on the likelihood of those residents to leave their accommodation. Our latest research underscores the urgent need to remodel landlords’ communications channels and techniques.
“By embracing digitalised and centralised property management functions, landlords can improve relationships with their residents and improve their prospects for retention. What’s more, given the clear preference of younger generations for tech-driven property management platforms, forward-thinking landlords digitalising their resident engagement processes will reap additional rewards in the years ahead as the next generation of renters enters the market.”
