More than a third of property managers in the EMEA region recognise the value of AI in driving efficiency, but only 17% believe the technology has the potential to enhance decision-making and analytics, according to the latest ‘Voice of the Property Manager’ report published by MRI Software.
The report found that property managers using up-to-date systems reported higher levels of technology satisfaction and those who last updated their system more than six years ago were twice as likely to be “very dissatisfied” than those who had made a change within the last year.
Nearly half of all respondents said they had changed or upgraded software systems in pursuit of greater efficiency and improved technology integration.
Marcus Scholes, managing director, EMEA commercial property management solutions at MRI Software, said: “Property managers work long hours to navigate ongoing economic pressures, regulatory changes, and shifting tenant and owner expectations. AI-powered technology offers unprecedented opportunities to address these challenges through increased automation, efficiency, and insights.
“The Voice of the Property Manager survey paints a picture of a committed and resilient group of professionals who are ready to tackle the challenges ahead. While many are investing in new technology and training, there is still further opportunity for efficiency and optimisation – particularly in leveraging AI and ensuring better system integration. As the industry evolves, property managers must stay ahead of the curve to remain competitive.”
