AI-enabled dispute resolution platform Ctrl AI has appointed Jennifer Ryans as director of strategic partnerships (housing and alternative dispute resolution).
Ryans has more than a decade of senior leadership experience across dispute resolution and housing and previously served as head of dispute resolution at the Housing Ombudsman and deputy chief operating officer at the Pensions Ombudsman.
She currently serves as non-executive director at The Property Ombudsman, a position she will continue alongside her role at Ctrl AI.
Anup Kollanethu, co-founder and CEO of Ctrl AI, said: “Jennifer’s experience is truly unique. She understands the challenges facing housing providers, ombudsman services and dispute resolution organisations from both operational and strategic perspectives. As demand for our expertise continues to grow, Jennifer’s insight, credibility and deep sector knowledge will be invaluable in helping clients adopt AI confidently, safely and responsibly. We’re delighted to welcome her to the team.”
Ryans added: “After many years leading change, improving services and driving efficiencies across the ombudsman and housing sectors, I’ve seen first-hand the challenges organisations face in meeting growing demand while maintaining high standards of service. I believe AI has the potential to transform these sectors more profoundly than any change programme I’ve worked on to date. I care deeply about these sectors and the people they serve. I’m excited to help organisations realise the benefits of AI while maintaining the trust, fairness and accountability that matter most.”
