Rendall & Rittner has appointed Jo Dowsett to the newly created role of head of quality. The role has been designed to ‘develop strategies, processes, and policies that will ensure the business is delivering the highest quality of service to all customers, both internally and externally’.
Dowsett has worked for Rendall & Rittner for 17 years, starting out as a property manager. More recently she was a divisional director at the business.
Dowsett said: “Over the past 17 years, I have thoroughly enjoyed my time at Rendall & Rittner as the company’s values reflect my own personal values. Property management is a hugely rewarding career pathway with customer service at its core. It is all about building and maintaining relationships with a diverse range of people. At Rendall & Rittner, we strive for continuous improvement, and I am looking forward to getting back to basics in pursuit of changes that we can make to improve the quality of our service for everyone.”
Richard Daver, group CEO at Rendall & Rittner added: “We are delighted that Jo will be starting in a new role as head of quality. Over the years, Jo has demonstrated her commitment to delivering exceptional service and we welcome her invaluable knowledge and expertise as we continue to build on our reputation as a leading management agent.”
