Urban W, operator of boutique workspace at 93 Gloucester Place in London, has selected Yardi’s space management platform to streamline operations and enhance member experience.
To increase operational efficiency and remove manual, spreadsheet-driven processes, Urban W, which is part of the Urban Alphabet Group, will implement Yardi Kube Space Management as its unified system of record.
Key workflows including lead management, membership management and licence creation, billing, direct debit setup, meeting room bookings and operational reporting will now be fully digitised within Yardi Kube.
This centralised approach will give Urban W real-time visibility across its building, reduce administrative efforts and enable more informed decision-making, allowing the team to focus on delivering an elevated service experience at 93 Gloucester Place. Additionally, Urban W will adopt Yardi’s online payment processing tool.
Nada Vuletic, general manager at Urban W, said: “As we grow our presence in London, delivering a warm, premium experience for our members is always front of mind. By moving all our key processes into an all-in-one platform, we gain real-time insight without the manual admin – helping us work more efficiently and enhance the member experience with greater speed and clarity.”
Justin Harley, senior director at Yardi, added: “Urban W’s adoption of Yardi’s space management platform shows how powerful a unified platform can be for operators of any scale. With Yardi’s intuitive solution, Urban W can streamline operations, improve transparency and deliver a modern, technology-enabled workspace at 93 Gloucester Place.”
