Waitrose has unveiled plans to open up to 100 new convenience stores across the UK over the next five years.
The openings are part of a record £1bn programme of investment over the next three years into new stores and improvements to 150 existing shops.
The retailer’s John Barnes store on Finchley Road, London, will test new concepts as part of Waitrose’s investment programme, before a new blueprint for stores is revealed next year.
The first new Waitrose store in six years will open in Hampton Hill later this year, subject to planning approval, with a second following in Greater London, which will open early in the new year.
James Bailey, executive director for Waitrose, said: “Waitrose will always offer fantastic food, but the groundwork we have undertaken behind the scenes in recent years means we can now focus on growth through new shops and ensuring our existing ones are providing great shopping experiences that match the quality of our products.
“The transformation of our Finchley Road store marks the next evolution of our journey to create a great shopping experience for our customers, underpinned by a high-quality product offering tailored to the local area, and the quality service we are synonymous with. In designing the store, we have taken time to understand how our customers like to shop, and used this knowledge to introduce new concepts that will be tested and rolled out nationally as we continue to work towards the Waitrose of the future.”
Nish Kankiwala, chief executive officer of the John Lewis Partnership, added: “Our investment in our Waitrose store portfolio is already yielding strong results, with customers responding positively. As our retail driven plan continues to gain traction, our growing number of shoppers and increasing customer satisfaction scores are clear indicators of its success.
“This is a result of our unrelenting focus on improving the customer experience of our retail businesses, taking the love that exists for both brands and making sure customers are rewarded with better shops, the highest quality products, and the best service.”


