Locale has appointed Julia Hearnden as an engagement consultant and Cyril Kepomey as a success consultant in its strategy and growth team.
Kepomey (pictured), who is a specialist in customer service and account management, will pre-empt any user experience challenges and deliver regular training to ensure the Locale platform can be seamlessly integrated within the everyday operations of the company’s customers.
Hearnden, who was previously a wedding and special events planning, will organise in-building events to “foster vibrant and connected communities which enables asset owners and operators to reimagine how their spaces are used”.
Rob Maxwell, director of strategy and growth at Locale, said: “By having a stronger focus on success and engagement, Locale now has more flexibility and greater expertise to increase its high customer satisfaction rating, as well as maintain its high client retention rate. From streamlining building operations to educating how to use the platform, no matter how big or small the problem may be, I’m proud of Cyril and Julia’s deep commitment to continuously deliver tangible results for our clients.”
