Quintain has selected the Yardi Residential Suite to enhance the resident experience across its portfolio of more than 3,600 rental homes.
By centralising user and customer experiences across the entire residential lifecycle on a single platform – from marketing and leasing to financial operations – Quintain’s operational platform, Quintain Living, will have access to better information and work with greater efficiency across multiple locations.
Yardi’s residential suite consolidates online leasing, tenancy progression, property and financial operations. RentCafe CRM IQ and RentCafe Chat IQ provide instant customer support, driven by AI, that automates key tasks such as scheduling building tours and 24/7 maintenance requests.
Residents also benefit from a seamless digital experience via the app, where they can view balances, make payments and submit maintenance requests.
In addition, Yardi Data Connect provides a secure feed from Yardi Voyager to Microsoft Power BI, enabling custom dashboards and integration with third-party data sources.
Jim Eaton-Terry, CTO at Quintain, said: “For the next stage of our evolution, as we expand beyond Wembley Park, we need one AI-powered system to minimise friction for our residents, streamline internal processes, and give us an all-encompassing, real-time view of our data. Taking this technology-led approach will help us drive conversion, retention and efficiency at every stage of the resident lifecycle and help us rapidly on-board new sites and locations. Yardi was the obvious partner to help us deliver this vision.”
Danielle Bayless, COO at Quintain Living, added: “Creating a great place to live goes beyond the buildings themselves – it’s about delivering a smooth, connected and enjoyable experience for our residents. By adopting Yardi’s full platform we can reduce costs and increase NOI, have better visibility and data insights, and prepare the business for expansion into new locations for third-party management.”
Justin Harley, senior director at Yardi, said: “Quintain Living is at the forefront of redefining rental living in the UK and we’re proud to be their chosen technology partner. Our end-to-end platform will support their vision of creating an exceptional resident experience while streamlining operations across their portfolio.”
